Billing & Refunds

Effective Date — January 19, 2026

This document clarifies PlotSmarter's billing practices, subscription terms, and refund policy as established in our Terms of Service.

Subscriptions and Payments

PlotSmarter offers premium paid features via subscription plans.

  • Payment Processor: Payments are processed securely by Stripe. By upgrading to a paid plan, you authorize PlotSmarter to charge your payment method through Stripe. PlotSmarter does not store your full credit card numbers—these are handled entirely by Stripe.
  • Billing Cadence: Subscriptions are billed in advance on a recurring basis (monthly or annual, depending on the plan you select at checkout) until canceled.
  • Taxes: Shown prices may exclude taxes unless explicitly stated. You are responsible for applicable taxes based on your jurisdiction.

Free Trials

We offer a 7-day free trial. When your trial ends, you are not automatically billed, but you will lose access to Pro features. If you choose to subscribe later, your garden data will still be available.

Cancellation Policy

  • Cancel Anytime: You may cancel your paid subscription at any time directly from within your PlotSmarter account settings (navigating to Account > Manage Billing). Cancellation disables automatic renewal for the next billing cycle.
  • Retained Access: After canceling, you will retain full access to paid features until the end of your current paid billing period (or the end of your trial).

No Refunds Policy

All fees are non-refundable. We do not provide refunds or credits for partial subscription periods, unused time, downgrades, or unused features, except where explicitly required by law.

Billing Errors and Disputes

If you believe you were billed in error, please contact us immediately at support@plotsmarter.com.

Important: If you file a chargeback or dispute with your bank without first contacting our support team to resolve the issue, your account will be suspended while we investigate the chargeback claim.

Failed Payments

Pro access is tied directly to your payment status. If a payment fails or a subscription becomes past due, your access to premium features (such as generating new AI plans or creating additional garden beds beyond the free limit) will be restricted until your payment method is successfully updated and processed.